Dubai Police Clearance Certificate Status Check — How to Track (2026)

Tracking via Dubai Police App

The fastest way to check your PCC application status is through the Dubai Police smartphone app. Open the app and log in with your UAE Pass credentials. Navigate to "My Requests" or "My Services" in the main menu. Your criminal status certificate application will appear with a real-time status indicator. The app shows your application reference number, submission date, current status, and expected completion date. You can also view any pending actions required from your side, such as completing biometrics or providing additional documents. Push notifications are enabled by default — you will receive alerts when your status changes.

Understanding PCC Status Stages

Your application will pass through several status stages.

• -Submitted — Your application has been received and is in the queue for processing. No action required from you at this stage.
• -Payment Confirmed — The application fee has been successfully processed.
• -Biometrics Pending — You need to attend your fingerprinting appointment at the CID office in Al Qusais. The application cannot proceed until biometrics are completed.
• -Under Processing — Your application is being processed by Dubai Police. Criminal records are being checked across UAE databases. This typically takes 2-3 business days.
• -Additional Documents Required — Dubai Police needs further information or documents. Check the app for specific requirements and respond promptly.
• -Ready for Collection — Your PCC has been approved and is ready. For digital certificates, you can download directly from the app.
• -Completed — The process is finished. Download your digital PCC from the app. The certificate includes a QR code for verification.

Tracking via MOI Portal (Former Residents)

If you applied through the Ministry of Interior portal as a former resident, track your status by logging into your MOI account at moi.gov.ae. Navigate to the services section and find your criminal status certificate application. The MOI portal provides similar status updates but may be less detailed than the Dubai Police app. For applications submitted through a UAE Embassy abroad, contact the embassy directly for status updates — these applications are not trackable through the online portals. Embassy processing typically takes 2 to 4 weeks, and the embassy will contact you when the certificate is ready.

What to Do If Your Application Is Delayed

Standard processing takes 3 to 5 business days after biometrics are completed. If your application has been "Under Processing" for more than 7 business days, there may be an issue. Common causes of delays include: incomplete biometric data requiring a repeat visit, pending verification of identity documents, outstanding fines or legal matters in the UAE that need resolution, or high application volume during peak periods. If delayed, you can contact Dubai Police through the app's chat feature, call the Dubai Police non-emergency number, or visit the CID office in Al Qusais with your application reference number. Do not submit a duplicate application — this will cause further delays.